Caitlin Like
Global Head of Account Management and Customer Success, Behavox
Caitlin Like is the Global Head of Customer Success and Account Management at Behavox, leading global client strategy and long-term partnership growth across the firm’s AI-native surveillance platform.
Previously, she was a Vice President in Markets Risk & Control at Barclays, where she led Market Access Rule governance and managed risk mitigation technology for electronic trading.
Caitlin began her career in Compliance and earned a BA from Boston College.
All Sessions by Caitlin Like
12:05
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12:40
Beyond detection: the integrated controls architecture that makes AI surveillance defensible by design.
From policy management to enforceable controls - operationalising AI-native surveillance to close the defensibility gap and build examination-ready non-financial risk controls at scale
- Why controls fragmentation — not technology gaps — is the root cause of defensibility failure: when communications, trade records, policies, and cases sit in separate systems, the evidence chain breaks precisely when it matters most.
- What defensibility-grade integration requires in practice: mapping regulatory obligations to policies, policies to controls, controls to cases — and producing reproducible, end-to-end auditable evidence without manual reconstruction.
- How purpose-built AI transforms alert quality and investigation speed: from lexicon-based systems achieving 2% recall to AI Risk Policies achieving 95%+, and what this means for examination readiness in 2026 and beyond
- The operating model shift from detective-only to directive, preventive, and detective controls — and the role of policy management in turning regulatory obligations into machine-readable, enforceable controls at scale